Greetings Triggers panel field descriptions

The Greetings Triggers panel contains the following controls:

Name	Description
Greetings Triggers	Use the Greetings Triggers list to select appropriate greetings playback. Note Before assigning the greeting, ensure that you have at least one greeting in the Greeting Triggers list, see Recording an agent greeting.
Auto Play	Use the Auto Play drop-down field to choose an appropriate greeting trigger for an incoming call. You can set the system to trigger the greetings automatically in any of the following scenarios: Select the Do not autoplay option if you do not want the system to play the greeting automatically. You will have to manually choose to play the greeting from the greetings menu on the main window. Select the When agent is in ready mode option if you want the system to play the greeting for incoming calls when your agent status is set as Ready. Select the When agent is logged in option if you want the system to play the greeting for incoming calls when you have logged in an agent. Select the For all incoming call if you want the system to play the greeting for all incoming calls including direct calls.
Match ANI Digits	Selecting the Match ANI Digits check box plays the agent greeting if the ANI digit specified in the field (to the right of this check box) matches the telephone number for an incoming call. Use the Match Criteria field in conjunction with Match ANI Digits option to specify the location in the ANI digits from where you want to find the digits. For example, if you set the Match Criteria field to From Right option, the digits specified in the Match ANI Digits field must match the last digits in the ANI number to play an agent greeting.
Match VDN Digits	Selecting the Match VDN Digits check box plays the agent greeting if the VDN digit specified in the field (to the right of this check box) matches the telephone number for an incoming call. Use the Match Criteria field in conjunction with Match VDN Digits option to specify the location in the VDN digits from where you want to find the digits. For example, if you select the set the Match Criteria field to From Left option, the digits specified in the Match VDN Digits field must match the first digits in the VDN number to play an agent greeting.
Match Prompted Digits	Selecting the Match Prompted Digits check box plays the agent greeting if the prompted digit specified in the field (to the right of this check box), during vector processing, match digits in the associated field. Use the Match Criteria field in conjunction with Match Prompted Digits option to specify the location in the Prompted Digits from where you want to find the digits. For example, if you select the set the Match Criteria field to Anywhere option, the digits specified in the Match Prompted Digits field must match anywhere in the prompted digits to play an agent greeting.